NJ Employer Client Management Specialist in Secaucus, New Jersey

Requisition Number18-0113Post Date3/12/2018TitleClient Management SpecialistCitySecaucusStateNJPosition SummaryThe purpose of this position is to provide OCM customers with various services as specified in the service agreement or customer procedures, as well as maintaining the business relationshipEssential Duties and ResponsibilitiesMaintain customer procedures and ensure that all the operations team in HK, NJ IT and the customers have a current and updated copy at all times.Create and maintain Account Profiles that outline each account's specific needs.Properly maintain files with any reports sent to the account(s), for management's easy access.Relay booking or shipping information to customers as needed.Ensure all requests are responded to in a timely manner.Provide prompt and professional follow upManage day-to-day questions as well as troubleshoot when needed.Assure management and sales are informed of any unusual or extenuating circumstances regarding the customer problems.Coordinate between ocean carriers, airfreight forwarders, NVOCCs, brokers and OCMAct as liaison between customers and our HUB offices in Asia, and the Americas offices.Prepare statistical and performance level presentation material.May include overnight travelEssential Job FunctionsCash Applications:Work with cash applications specialist daily to insure all INSD cash receipts are properly recorded in our accounting system.Following up with customers to make sure their payments have the proper payment remittance details.Accounts Payable:Work with AP Supervisor daily to insure all our accounts are properly paid. a) Accounts include, but are not limited to, all carriers involved in Havertys & CVS billing, NLA Warehouse, NLA Transportation, Origin management fees, INSD HK.Billing:Work with billing specialist daily to insure all of customers are billed accurately. a) Customers include, but are not limited to, CVS, Havertys, JCP, Kohls, INSD HK.Accounts Receivable / Collections:Work with our AR/Collections staff daily to assist them with retrieving the funds that are due to INSD NJ & INSD HK.Corporate Accounting:Monthly discussions regarding INSD aging, billing, cash receipts & end of the month reconciliations.The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.Education and ExperienceMinimum Required QualificationsSome college plus three or more years of global logistics experience; or equivalent combination of education and experienceCore Competencies and ValuesCore CompetenciesInspires the trust of others; Works with integrity and ethically; Upholds organizational values.Demonstrates ability to comply with YLA's Core Competencies: Accountability & Responsibility, Collaboration & Teamwork, Communication, Customer Focus, Problem Solving & Decision Making.Benefits Yusen offers a generous Employee Benefits Package including:Medical, Dental, and Vision beginning the 1st of the month following start date401k with a company matchFlexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short &Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more.Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.About Yusen Logistics (Americas)As a part of the NYK Group, Yusen Logistics (Americas) Inc. performs a key role in keeping world trade moving by offering air and ocean freight forwarding, global warehousing, reverse logistics, intermodal and multimodal transportation, and supply chain solutions to some of the world's largest industries. For more information, please visit our website at .Yusen Log