NJ Employer Vendor Relationship Manager in Roseland, New Jersey

Prudential Group Insurance has a unique opportunity to join our Team. In this role, you will be expected to provide vendor relationship management with a specific focus on the following:Manage relationship and serve a single point of contact with key vendor partner who serves as Third Party Administrator for a Prudential productServe as bridge between vendor and internal stakeholders, including control functions (e.g., Risk, Legal, Compliance)Ensure internal business controls are maintained and managed effectivelyMonitor, maintain and report on vendor performance, including SLAs, KPIs, via regular reporting, quarterly business reviews, etc.Ensure standard operating procedures are documented, updated and reviewed regularly with vendor and PrudentialMonitor and negotiate contractual agreements with vendorEngage in diagnosing and resolving any issues or escalations related to the vendor, process or customersEnsure compliance with Third Party Risk Management standardsReview and respond to RFP specific questionsProvide support to both Product and Distribution teams, as neededManage financials of vendor relationship, including financial performance of existing programs, invoice and expense management, billing of vendor service and escalation point of any funding issuesPerform regular site visits and annual audits with vendorIdentify and implement efficiencies associated with vendor relationship and processesCreate feedback loop to monitor customer loyaltyIdentify opportunities to enhance product managementVEVRAA Federal ContractorRequest Priority Protected Veteran ReferralsEOE -Veteran /Disabled/Minority/AA/F/M/SO