The Walt Disney Company VP, Operations in New York, New York

At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.

The Walt Disney Company will launch a Disney-branded streaming service in 2019 featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world. The direct-to-consumer (DTC) service will serve as the exclusive home for viewing original movies, series, short-form, and more, along with a vibrant catalogue that spans classic Disney Animation to the most recent movie releases. We’re looking for talented team-players with an entrepreneurial spirit, who will thrive upon the legacy of our company yet embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company’s direct-to-consumer experience through strategic hard-work and determination.

We are seeking an experienced operations leader for the position of Vice President, Operations. Reporting to the GM of the Disney DTC service and part of the BAMTECH team in New York, this individual will work across the Disney DTC service team, and collaborate cross-functionally with the broader BAMTECH team around the world, in addition to partners and stakeholders from business units across The Walt Disney Company. The VP Operations will play the lead role in ensuring flawless execution for the Disney DTC service worldwide. The ideal candidate will have experience in comparable positions leading operations for similar DTC subscription services.

Responsibilities :

  • Build a tenaciously effective program management function that enables the entire Disney DTC service to operate efficiently and effectively, with superb customer satisfaction – while operating with efficient and effective interfaces to other program management functions at BAMTECH and TWDC

  • Develop a content operations function that plans, monitors, troubleshoots, and continuously improves the flow of content from providers of all types onto the BAMTECH platform, into our marketing programs, and ultimately to our subscribers – working collaboratively with tech-ops teams across BAMTECH and TWDC

  • Establish the tools and processes needed to manage, measure, and continuously improve customer satisfaction by monitoring and reacting to all subscriber contact points, including social, email, and phone, in addition to indirect sources of customer feedback

  • Build a world-class operations team to deliver on these ambitious goals

Basic Qualifications :

  • Track record that shows you’re ready to excel in meeting the extraordinary challenges of this role

  • Leadership, especially as a team builder, collaborator, and operational expert across matrixed organizations

  • An extraordinary ability to get things done right, with a great attitude, and make it look easy

  • Strong strategic aptitude, clear thinking and communicating, great decision making, and a knack for anticipating issues before anyone else

  • Obsession with making customers happy, and strong opinions about good customer experience

  • Strong detail orientation, but talent for quickly zooming out with mastery of the big picture

  • An insatiable drive for continuous improvement, efficiency at scale, solving problems at their source, and never making the same mistake twice

  • Successful experience in senior leadership roles operating at scale in global businesses

  • Scrappiness and resourcefulness, eagerness to get your hands dirty, and an impulse to be the first to jump on a live grenade.

Preferred Qualifications :

  • Relevant experience in content intensive, consumer facing digital services

  • Personal affinity for the brands and franchises of The Walt Disney Company.

Required Education :

  • Bachelor's Degree

Company Overview :

At Corporate, you’ll team with the best in the business to build one of the most innovative global businesses in any industry. Uniquely positioned at the center of an exciting, multi-faceted Company, the forward-thinkers at Disney Corporate constantly pursue new ideas and technologies to help the Company’s many businesses drive value, all the while gaining something valuable from the experience themselves. Come see the most interesting Company from the most interesting point of view.

Additional Information :

This position is a legal entity of The Walt Disney Company, an equal opportunity employer.

Job ID: 532170BR

Location: New York,New York

Job Posting Company: The Walt Disney Company (Corporate)