Tanium Director of Technical Account Management, Northeast in New York, New York

The Basics:

At Tanium, our Directors of Technical Account Management (DTAMs) serve as the linchpin of every customer engagement. Working closely with our customers to demo, deploy, operationalize, and extend the Tanium platform, our DTAMs thrive on solving problems and building new technology. As a DTAM, you will be faced with an endless series of hard problems to tackle as our customers revolutionize enterprise operations and security with Tanium. Because the DTAM position encompasses a wide range of responsibilities and opportunities, we seek exceptionally versatile candidates with demonstrable acumen in each of the below areas.

What youll do:

  • Work closely with our customers to:
    • Demo, deploy, operationalize, and extend the Tanium Platform
    • Solve problems and build new technology (R& D)
    • Consistently and cogently address our customers needs through astute verbal and written communication skills
    • Thrive in a team-oriented culture through delivering a significant individual contribution while collaborating with and strengthening teammates
    • Think critically, spanning the sales process through customer support, troubleshooting, and developing new capabilities on the Tanium platform
    • Work closely with CSMs on improving Tanium operational status within key accounts
  • Expected to travel up to 40% of the time on average (can vary by region)

Were looking for someone with:
  • Education
    • BS degrees in computer science, MIS, or equivalent experience required
  • Experience
    • 5 years experience in technical positions required
    • 2 years of experience in customer-facing or customer support positions
    • 8 years of operational experience in endpoint operations or security
    • Hands-on Tanium experience a major plus
    • A demonstrated track record of taking ownership of complex initiatives and producing successful outcomes
    • Demonstrated aptitude in one or more programming languages
    • Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following:
      • Endpoint Security
      • Endpoint Support/Troubleshooting
      • Incident response
      • Systems Management
      • Systems Administration
      • Software Engineering
      • Utility Scripting (e.g. bash, PowerShell, VBScript, Python, etc.)
    • Demonstrated critical thinking skills
    • Excellent written and verbal communication skills
    • Naturally team-oriented with a mission first attitude

About Tanium:

Founded in 2007, Tanium invented a fundamentally new approach to security and systems management. Recognized as the "Usain Bolt of cybersecurity, " it's no surprise the worlds largest enterprises and government organizations rely on Tanium to secure, control, and manage the hundreds of thousands of endpoints that comprise their networks effectively; and at unprecedented speed, no matter the size. If you are looking to join a fast-growing, mission-driven company, are prepared to work hard, and want to make a lasting impact on the organization and the industry, we'd love to talk to you. Learn more at www.tanium.com .

VEVRAA Federal Contractor
Request Priority Protected Veteran Referrals
EOE -Veteran /Disabled/Minority/AA/F/M/SO