AT&T Account Manager 3 Support in New York, New York
If you thrive on closing the deal and building relationships, this is where you belong. We bring to the table the latest solutions and innovations for businesses and consumers the world over. There is nothing standing between you and big results (and even bigger rewards).
As a direct sales position, the Account Manager 2 Support is responsible for building/maintaining relationships with customer, account planning/strategy, and pursuing new sales opportunities.
Create existing/new sales for delivery of solutions meeting a wide variety of customer needs for ATT products/services/systems/solutions.
With aid of support group, identifies sales opportunity solutions.
Builds/maintains network of colleagues/customers to share information and obtain prospects.
May support resolution of customer disputes and accounts receivable discrepancies.
Takes initiative /accountability for producing desired results. Partnering with support, identifies and drives lifecycle sales opportunities to closure.
Manage contract renewal efforts for assigned accounts, generates contract addendums, and maintains contract expiration inventories.
Establishes/maintains productive long-term networks/relationships with customers.
Observes/participates in presenting products, services and migrations that can benefit customer’s needs.
Demonstrates broad and strong working knowledge of the organizations entire product/service line.
Partners with clients to understand business needs, issues and strategies, and priorities to deliver valuable solutions.
Develops responses to Request for Proposals.
Identifies key trends and customer needs, leverages industry knowledge and utilizes consultative skills to close sales for assigned accounts in accordance with company policy, procedures and culture.
Owns account relationship and responsible for meeting revenue objectives.
Demonstrates progressive record of sales achievement.
May aid management in devising direct sales plans/strategies.
May develop strategic initiatives to grow/retain the revenue stream of assigned complex accounts/projects while ensuring customer satisfaction.
May support the sales team through coaching or mentoring.
May assist less experienced peers.
Duties directly related to making sales include:
Meeting with customers and engaging in sales activities at customer site; communicating with customers via phone, teleconference, e-mail, etc. related to proposed solutions/sales, etc.; traveling to/from the customer premise for sales activities; providing subject matter expertise on technical sales issues; advising customers on suitability of products based on technical needs; preparing proposals/presentations/bids, developing pricing/strategic plans and proposed solutions/sales; researching/developing/designing/engineering solutions with AT&T external partners; researching customer business/industry to identify new sales opportunities.
Bachelor degree is not required but a Bachelor degree in a related field is preferred
5-8 years direct work experience.