NJ Employer Associate Director, Membership/Contract Administration in East Hanover, New Jersey

Job ID 236379BR Posting Title Associate Director, Membership/Contract Administration Division PHARMA Business Unit US GEN MED Country USA Work Location East Hanover, NJ Company/Legal Entity Novartis Pharmaceuticals Functional Area Audit & Finance Job Type Full Time Employment Type Regular Job Description A global healthcare leader, Novartis, has one of the most exciting product pipelines in the industry today. It is a pipeline of innovative medicines brought to life by diverse, talented, and performance driven people. All of this makes Novartis one of the most rewarding employers in our field. We're committed to peak performance, improving the quality of life, and embracing and leveraging diverse backgrounds, cultures and talents to achieve competitive advantageTo lead the process and team in the review, approval, and release of membership, contract setup, and rebate payments respectively, collaborating with process stakeholders to ensure accurate and timely payments are consistently met.Major Activities* Process Expert/Lead - Serve as the centralized "knowledge hub" of Membership and Contract Administration, providing guidance to stakeholders/project owners on process. Evaluate contract content and strategy to ensure quality and consistency in contract setup, membership validation, and rebate adjudication. Serve as key contact for Membership Shared Services from strategy concept through final authorization: leverage knowledge of Membership expertise to drive priorities, issue resolution, project development quality/speed and compliance.* Business Partnering - Collaborate with all relevant departments within Novartis and Sandoz to plan, prioritize, and review any Membership/Contracting issue, strategy, or project. Initiate extended team meetings to foster relationships and provide early guidance, drive awareness of key initiatives upfront. Train teams/customers on new processes and provide ongoing best practice sharing.* Team Leadership/Meeting Facilitation - Plan and implement effective meetings by driving early preparation, and facilitating consensus among stakeholders. Provide direction to associates to help ensure alignment and understanding of priorities within and across teams/customers, and completing their tasks; delegate responsibilities as appropriate.* Quality Assurance - Ensure adherence to all Contract, Membership, and Rebate process requirements. Responsible for communication of key process updates. Partner with internal/external customers to ensure data and/or requests are submitted correctly; identify any areas for improvement and provide actionable feedback. EEO Statement Minimum requirements * BA/BS degree or Equivalent 4-Year degree required* MBA preferred* Focus in Finance, Accounting, or Business Administration preferred* Mastery of the English language (written and oral)* > 7 years' experience in pharmaceutical/biotech industry* Expertise in contract administration, membership validation and maintenance, rebate adjudication, and chargeback processing* Working knowledge of class of trade and customer identifiers* Working knowledge of pharmaceutical product discount contracts with various healthcare providers* Proficiency in computer applications, including Microsoft Office and Outlook* Proficiency with life science applications. Model N, Revitas and SAP a plus* Account management/relationship building* Demonstrate persistent follow through and ability to juggle shifting priorities with ease* Ability to research and respond to complex customer issues with reasoned judgment* Strong collaboration, communication and negotiating skills* Strong leadership, motivation skills with ability to influence without direct responsibility* Strong project and process management experience* Results-oriented ability to deliver under tight deadlines* Ability to train, coach, and develop othersThe Novartis Group of Companies are Equal Opportu