Mercy Medical Center Clinton Patient Service Rep in Trenton, New Jersey

Department:

2501_4110 Patient Registration

Expected Weekly Hours:

0

Shift:

Day Shift

Position Purpose:

PER DIEM - POOL - Varies

  • DAYS

  • High School/GED

  • 3 years of experience

Salary: To Be Determined

JOB PURPOSE:

The primary function of the position is to greet, pre-register and/or register patients in a courteous and professional manner, verify insurance benefits and check for necessity of pre-certification, authorization and referral. Secure patient signatures for required hospital forms and collection of patient financial responsibility when required. The positions is responsible for providing professional, quality customer service, timely resolution to customer issues, and coordination of services to all customers.

QUALIFICATIONS:

High School Graduate with 3 years experience in a healthcare environment , associate degree a plus.

Experience with PC use and performing basic activities including word processing and database entry, creating spreadsheets and accessing the Internet.

Previous medical terminology and insurance knowledge preferred

Previous customer service experience required

Excellent written and verbal communication skills

Bilingual a plus (Spanish)

Must possess the ability to: handle irate customers, physician office personnel, and internal staff; work under stressful situations; work independently, be self-directed; and relate effectively with individuals that have widely diversified backgrounds.

Previous experience with insurance eligibility systems including Medicaid, Medicare, and other commercial and private payer eligibility systems preferred

Job Description Details:

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs more than 120,000 colleagues at dozens of hospitals and hundreds of health centers in 21 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Trinity Health offers rewarding careers in a community environment with all the advantages of working at one of the nation's largest health systems. We provide high-quality, people-centered care in 22 states through our network of hospitals, facilities, community-based services, and continuing care locations - including home care, hospice, Program of All Inclusive Care for the Elderly (PACE), and senior living facilities. If you are looking for a rewarding clinical or administrative position, you'll find exceptional career possibilities, opportunities for advancement and a job with meaning at Trinity Health.

Trinity Health employs more than 131,000 colleagues across 22 states. We honor and embrace a diverse representation of people, ideas and backgrounds. Our dedication to diversity is evident in our commitment to training, education, recruitment, retention and development, as well as community partnerships and supplier diversity.

Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences and health practices of the communities we serve and to apply that knowledge to produce positive outcomes. We recognize that each of us has a different way of thinking and perceiving our world, and that our differences not only serve to unite us, but also lead to innovative solutions.