NJ Employer Account Manager - Strategic Accounts in Short Hills, New Jersey

Why We Work at Dun & BradstreetLife here at Dun & Bradstreet is changing for the better. With almost two centuries of experience and a new modern vibe, work at D&B has never been more exhilarating. Our purpose is to grow the most valuable relationships in business by uncovering truth and meaning in data. Were wildly passionate about our purpose, and it has us evolving everything we do from how we engage with our customers to how we energize one another. So if you thrive in a fluid, agile culture but want the solidity of a storied and commanding brand, come join us!PRE-SALES ACTIVITIESRFI/RFP Mgmt (includes World Wide Network bid preparation and following the bid responses for alignment, Ensuring Security Audit requirements are met)Handle Customer Insight RequestsCoordinate Order Automation quote creation with Deal Desk, Finance & LegalCoordinate OA RFI Management with DeskFulfill Monthly Usage Requests from SEMay be assigned to own Renewals ( $ threshold varies depending on channel)May support SE to maintain contact data in SFDCPOST-SALES PRIMARY POC FOR CUSTOMERActs as the conduit to the Customer Success Manager when customer stakeholders want to receive training and resolves billing/A R issuesContractual Management:Management of usage activity in billing to meet contractual requirementsValidate user locations (actual people linkage)Management of pricing issues and questionsManagement of professional services (data projects)Liaise with Customer Success Manager on customer post-sales questionsCoordinates Quarterly business reviews to ensure they are conducted and we have the right resources in front of the customerMay request Solutions Advisor (Sales Specialist) involvement depending on customer needMay identify cross-sell/upsell opportunities as a result of other activities listed hereHandoff Customer's Own Report requests with Gold ServicesCoordinate User ID/Passwords - DNBi, Hoovers with Gold Services future state shift to a site to control and manageCoordinate Usage Report pulls with Gold Services for sales activityCoordinate SFDC Usage Adjustments with RSC, contact maintenance and creationWork with Sales Executive to identify and document WWN requirementsKnowledgeAccount Manager is responsible for understanding the customer's business goals, challenges, and requirements. Aligns and applies D&Bs data and analytics solutions in such areas as Customer & Supplier Risk, Sales Acceleration, Marketing, Compliance, and Master Data solutions.This role is fast paced and requires the ability to prioritize activities and handle multiple solutions and projects.The Account Manager has the understanding and knowledge of D&Bs core and foundational data solutions across all segments.Communications/ Collaboration/ Customers RelationshipsThe Account Manager collaborates with the Sales Executive and the Solution Advisors frequently to identify customer needs, renewal requests and reviews their customer account list and identify for the year who is handling which renewal and have on going scheduled touch points for coordinated divide and conquer strategy.Strong Customer service, sales, and communication skills are a must and the enthusiasm and high energy needed to join a multi-faceted team. Responsible for communicating both internally with Sales partners, finance, pricing, legal, training implementation, and externally with all levels within a Customers organization. Daily customer contacts via telephone, web, and email will include: Subscription renewals of annual service, upsell and cross-sell including increased credit, marketing/sales and purchasing penetration, customer intelligence gathering, advance application identification and qualification and post-sale fulfillment and customer satisfaction assurance. Performance ManagementResponsible for the achievement of monthly Sales expectations effectively utilize sales force automation tools to effectively communicate with manager and organize c