HERC Rentals Field Service Specialist in Newark, New Jersey

General Responsibilities:

Herc Rentals is a premier full-line equipment-rental company — providing our customers the equipment solutions they need to get their work done safely, confidently and cost effectively, while enabling them to conserve capital for their growth investments.

With over 50 years of equipment-rental expertise, approximately 4,500 employees, more than 280 branches and franchise locations around the world, Herc Rentals is a leader in all of the key markets that it serves, including transportation; industrial & manufacturing; oil & gas; government & municipalities; construction, mining, & energy; remediation & restoration; emergency response; facilities; MRO; entertainment; and ground care.

The Field Service Specialist is the front line driving force in providing exceptional service. The Field Service Specialist works directly with customers in coordinating service and repairs to equipment on current rental agreements.

Key Responsibilities:

The Field Service Specialist will communicate rental customers and internal staff to coordinate service of equipment away from branch locations. The Field Service Specialist will dispatch field maintenance, assist in tracking of costs and input work orders.

  • Assist the Maintenance Supervisor with the following:

  • Communication with all customers, internal and external – including over the phone troubleshooting

  • Processing of field service work orders

  • Parts ordering

  • Coordination of outside vendors

  • Coordinate and dispatch all road mechanics in a timely manner

  • Ensure unparalleled customer satisfaction and rise customer issues to Maintenance Supervisor

  • All other tasks assigned by Management

  • Adhere to company policies and procedures

Mandatory Requirements:

Educational Background:

  • High School degree with experience in the heavy equipment industry

Professional Experience:

  • Prior experience in the equipment rental industry within a service capacity

Knowledge:

  • Understanding of fleet maintenance

  • Customer service resolution practices

  • Ability to develop rapport with customers

Skills:

  • Technical diagnostics

  • Computer

  • Interpersonal communication

Preferred Requirements :

Herc Rentals is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

EEO/AA: Females/Minorities/Disabled/Vets

Job ID 137650

# Positions 1

Location US-NJ-Newark

Category HERC Operations

Division HERC