NJ Employer Director - Patient Satisfaction in Newark, New Jersey

DIRECTOR - PATIENT SATISFACTION Job Number: 2776Category: Professional / ManagementLocation: Newark, NJ The Director of Patient Experience produces data on patient satisfaction and communicates this to all management and staff. Coordinates patient satisfaction recognition and complaint management programs. Provides training in customer service strategies and behaviors to ensure a culture of patient satisfaction. Insure that [unit/department/division] is in compliance with all applicable policies, laws and regulations. Job Qualifications/Education/Training/Certification/Licensure BS in Management or health-care related discipline or 5 years of varied hospital experience in operations or patient satisfaction.