Columbia University Senior Secretary in New York, New York

Position Information

Job Title

Senior Secretary

Job Code Title

Job Requisition Number



7524- NEU Neurology


Medical Center

Job Type

Support Staff Full-Time Regular

Bargaining Unit

1199 / SSA Area

If temporary, indicate duration

Hours Per Week


Job Family

Administrative Support

Salary Grade

Clerical 5-095

Salary Range

$848.28 weekly

Advertised Summary Job Description

The Senior Secretary is directly responsible for the successful completion of obtaining Pre-certification and Pre-authorization numbers to ensure carrier reimbursement for services rendered. The Pre-certification Representative is responsible for communicating with practice managers, clinicians, staff, outside departments and patients to ensure accurate information is disseminated. Establishes communication with the Insurance Carriers via telephone or Internet to obtain Pre-certification or Pre-authorization numbers for services requiring such authorization. Services can be internal or external to neurology. Provides insurance carriers with requested information needed to obtain Pre-certification or Pre-authorization numbers. Documents comments and Pre-certification or Pre-authorization numbers into the IDX Web Scheduling System and/or requisition forms. Scans requisitions into the CROWN system and inform patient of the pre-authorization approval. Establishes communication with divisional staff regarding the status of Pre-Certification or Pre-authorization attempts via e-mail and/or telephone. Advises supervisor/manager of problems and potential problems within 24 hours for routine authorization and immediately for authorizations on same day services.

Essential Duties / Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additionally you must provide high quality customer service by:

Listening to patients' and referring providers' requests for exams, times and locations. Asking the appropriate questions to get information needed to schedule exams

Relaying exam specific patient preparatory information as appropriate. Completing phone call with a professional closing.


Under the direction of the Manager you will:

Determine when an authorization/referral is required

Obtain any information necessary in order to assist with the authorization process. Pre and/or Post authorize all exams that require authorization. Understand the principles of billing in order to communicate appropriate codes and forms required to ensure proper reimbursement.

Reviews next days assigned schedule to:

Demonstrates appropriate verbal and written communication skills to relay accurate information in a clear, concise manner to peers, staff, management, patients, guests and medical staff. Initiates appropriate questions and provides timely feedback to lead and management on any issues, policies and procedures, etc. Organizes and maintains records to provide accurate reporting, easy access to information and historical data. Coordinates patient care between technologists and clerical staff to facilitate a smooth workflow. Acts as a liaison between staff, management and physicians. Performs other duties as assigned.

Minimum Qualifications for Grade

Applicant MUST meet these minimum qualifications to be considered an applicant

Requires two (2) years of college or completion of secretarial school or equivalent business experience, plus a minimum of two to three years (2-3) related experience.

Excellent communication and interpersonal skills.

The candidate selected for this position is required to undergo a drug screening test prior to a final offer of employment being made.

Additional Position-Specific Minimum Qualifications

Applicant MUST meet these minimum qualifications to be considered an applicant

Special Instructions

Preferred Qualifications

Essential Functions

Additional Essential Functions (Limit to 3950 characters.)

Special Indications

This position works with:

Contact with patients and/or research subjects

Physician Billing

HIPAA Compliance training required


Participation in Medical Surveillance required


What type of posting? Is this a waiver request?

Standard Posting

Requisition Open Date


Requisition Close Date

Open Until Filled

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Columbia University is an Equal Opportunity/Affirmative Action employer.

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