Macy's Macy's Herald Square, New York, NY: Sales Manager in New York, New York

Description:

Job Overview:

As a Sales Manager, you will support My Macy's by driving sales and selling with focus on the Macy's customer. All activities related to presenting a clean, neat and organized shopping environment for our customers are under your direction. With training, coaching and development, a team of Associates will grow following your leadership.

Key Accountabilities:

  • Sales *

    • Drive and exceed sales goals by executing Macy's initiatives
    • Lead the push toward selling through coaching and recognition
    • Review and utilize reports; implement action plans focusing on deficient areas
    • Identify best sellers and key items; communicate merchandise needs to optimize the My Macy's process
    • Ensure accuracy of promotional presentation; communicate advertising and sales information to Associates
    • Partner with Merchandising team to plan and execute floor moves, merchandise placement and sales set-up
    • Review your personal Selling Area Scorecard monthly for your Associate Turnover, Sales & Star Rewards results
    • Strengthen attendance and weekend hours compliance among staff
    • Motivate Associates to solicit our Star Rewards Program by reinforcing the benefits of new accounts
    • Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented
  • Customer *

    • Coach Associates to consistently deliver effective selling behaviors resulting in high customer engagement
    • Review & utilize Associate Scorecards to provide recognition; develop and communicate strategies to improve results
    • Observe Associates twice daily through formal observations focusing on selling behaviors; ensure Associates are providing an outstanding shopping experience to all customers
    • Coach to Associate Scorecard metrics weekly through daily informal observations defining one focus metric and behaviors to improve an individual metric
    • Ensure optimum sales floor coverage and lead selling initiatives throughout the store as needed
    • Maintain high customer readiness standards; deliver a clean, neat and easy to shop store environment
  • People *

    • Recruit a qualified team of selling-focused Associates; build a bench for future advancements & promotions
    • Ensure all Associate training is conducted on a timely basis, ensure assigned mentors engage with new hires
    • Coach Associates on product knowledge by holding in-store product training with Vendor Representatives
    • Actively fill open positions prioritizing internal Associates in Commission, Specialist and High Level selling areas
    • Engage in Macy's recognition program; reward Associates with recognition cards
    • Meet with Associates in department weekly; identify top sellers and talk about opportunities
    • Conduct ongoing Talent Analysis of Associates and establish career progression plans for key players and positions to result in retention of best people and turnover reduction
    • Utilize review process as a tool for Associate talent development, promotion and advancement
    • Monitor and address performance issues on a timely basis
    • Address Associate concerns in a reasonable and fair manner, consistent with the values expected by the Company
    • Lead team to support giving back to the local community helping create stronger, healthier places to live and work
  • Skills Summary:


  • A minimum of 1-3 years in a leadership/supervisory position in a service-driven environment
  • Ability to empower and develop a team
  • Ability to collaborate and function as a member of a team
  • Ability to execute plans and strategies
  • Strong leadership, interpersonal and communication skills
  • Highly organized and able to adapt quickly to changing priorities
  • Ability to anticipate and solve problems, act decisively and persist in the face of obstacles
  • Commitment to exemplifying the highest integrity and professional business standards

    • This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. *

Primary Location: United States-New York-New York- NY
Job: Store Management
Req ID: 710104680