Randstad Call Center Representative in New York, New York

Call Center Representative

description

job details:

  • location:New York, NY

  • salary:$16 per hour

  • date posted:Monday, June 19, 2017

  • job type:Temp to Perm

  • reference:S_540275

  • questions:evelin.babos@randstadusa.com212-687-8605

Randstad has an exciting opportunity to work with a large call center in NYC. We are looking to hire temp-to-perm Customer service representatives who speak Creole/ English, Russian/ English or Chinese/English fluent. If you or anyone you know maybe interested please send us your resume.

Responsibilities:

  • Responds and makes a best effort to resolve all callers' inquires and needs

  • Assists customers including prospective enrollees and people assisting enrollees or acting on their behalf, via the phone, mail, and web

  • Facilitates the fulfillment of caller requests for documents

  • Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate

  • Accesses, reads, and interprets data and supports, resolves inquires and educates callers

  • Escalates calls or issues to the Call Center Lead for resolution as needed

  • Enters appropriate data and information into the applicable automated systems for processing renewals

  • Attends meetings and trainings, as requested and maintains up-to-date knowledge of all programs and systems

  • Performs other duties as assigned by management

Working hours: M-F

Skills:

Requirements:

  • High School diploma

  • Creole/ English, Russian/ English, Chinese/English fluency

  • Ability to multitask and prioritize work in high volume environment

  • Customer service experience

  • Excellent telephone skills

  • Excellent oral and written communication

  • Good typing skills

  • Data entry and telephone skills; previous experience with computers, phone systems and headsets

  • Excellent organizational, interpersonal, written and verbal communication skills

Please reply to this posting with a copy of your most updated resume. One of our recruiters will reach out to you to schedule an interview if you meet the qualifications!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.