Medtronic Clinical Specialist, Cardiac Rhythm Heart Failure - CT in New Haven, Connecticut

Clinical Specialist, Cardiac Rhythm Heart Failure - CT

Location:

New Haven, Connecticut, United States

Requisition #:

17000CX2

Post Date:

6 days ago

POSITION DESCRIPTION:

Provide technical, educational, operational and sales support to assist the district in meeting CRHF sales and customer service objectives. CRHF seeks candidates who will meet our customer expectations by striving without reserve for the greatest possible reliability and quality in our products, processes and systems by being accountable, having a voice and taking action.

POSITION RESPOSNSIBILITIES:

  • Technical Support

  • Successfully completes CRHFField Technical Training – including online and field-based training

  • Performs checks/interrogationsof all CRHF medical device systems post sign-off

  • Supports implants of all CRHFproducts post sign-off

  • Provides on-call support asneeded on evenings and weekends post sign-off

  • Provide troubleshootingsupport as requested

  • Operational Support

  • Assures completion of patientregistration and any other required hospital documentation

  • Helps manage consignmentinventory and trunk inventory once obtained

  • Provides additional inventorysupport to meet customer needs

  • Maintains software onprogrammers throughout the district as directed

  • Assists with managing dailycoverage logistics as needed

  • Educational Support

  • Educates and trainsphysicians, hospital personnel and office staff on products or solutions forwhich training has been completed

  • Assists with educating andtraining new Clinical Specialists and Sales Representatives post sign-off

  • Sales Support

  • Partners with DSM, Sales Repsand DM to learn market dynamics and local customer motivations and needs; has abasic understanding of how Medtronic CRHF products and solutions offer value tothe customer

  • Assists with obtainingcustomer POs throughout the quarter

  • Has a basic understanding ofthe competitive landscape

  • Independently identifiescustomer needs and opportunities and provides feedback to Sales Rep(s) tosupport sales objectives

  • Ongoing Technical Development

  • Stays up to date on newproducts, solutions and patient management offerings

  • Completes all assignedtraining in a timely manner

  • Performs other related dutiesas assigned

BASIC QUALIFICATIONS:

IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASICQUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME

  • A High School Diploma PLUS aminimum 7 years of work experience in the healthcare or engineering field, OR

  • An Associate’s Degree PLUS aminimum 5 years of work experience in the healthcare or engineering field, OR

  • A Bachelor’s Degree PLUS aminimum of 3 years of work experience in the healthcare or engineering field, OR

  • A Bachelor's Degree andcurrently enrolled in a certificate program from a pacing school like ATI orPrepMD and 3 years of prior professional experience

DESIRED/PREFERRED QUALIFICATIONS (optional):

  • Thoroughworking knowledge of medical terminology and the medical device industry

  • Provenability to build/maintain positive relationships with peers and colleaguesacross organization levels

  • Strongwork ethic in accomplishing objectives of the position

  • Expertisewith Microsoft tools other applications (i.e., SalesForce.com)

  • Abilityto meet vendor credentialing requirements

  • Excellentcustomer service skills

  • Excellentinterpersonal, written/verbal communication skills

  • Abilityto coordinate/participate in numerous tasks/projects in a fast-pacedenvironment in an organized manner while meeting deadlines

PHYSICAL JOB REQUIREMENTS:

  • The physical demands described within the Responsibilities sectionof this job description are representative of those that must be met by anemployee to successfully perform the essential functions of thisjob. Reasonable accommodations may be made to enable individualswith disabilities to perform the essential functions

  • Frequent required travel to customerclinics, hospitals and offsite meetings. While performing the duties ofthis job, the employee is regularly required to be independently mobile

  • Continuous verbal and written communication

  • Frequent 2- handed lifting ofup to 40 lbs. from floor to chair/table and from one to another surface at approximatelythe same level

  • Sitting, standing and/orwalking for up to eight plus hours per day

  • Environmental exposuresinclude eye protection, infectious disease and radiation

  • Ability to wear 7-9 lbs oflead for extended periods of time while in the O.R.

  • Frequently required to usehands to finger, handle or feel objects, tools or controls

  • Ability to effectively use amobile phone, PC, keyboard and mouse

  • Frequent bending/stooping,squatting and balance

  • Specific vision abilitiesrequired by this job include close vision, distance vision, depth perception,and ability to adjust focus in relation to travel and operating a personalcomputer

  • Must be able to driveapproximately 80% of the time within assigned territory.

  • ClinicalSpecialists are required to be within their assigned territory each day to beavailable as unscheduled needs arise. CS’s are required to work a number ofweekend and holidays during the quarter, as determined by localmanagement. Weeknight call coverage isthe primary responsibility of the Sales Rep, however, at times, business and/orgeographical needs require a CS to be scheduled for week night coverage asapproved by regional management.

  • Must have a valid driver'slicense and active vehicle insurance policy. In addition, your drivingrecord will be reviewed and will be considered as part of your application.

Travel Requirements:

  • Minimum travel of 10%

ABOUT MEDTRONIC

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We can accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.