Citi Global ATM Security Program Manager in Long Island City, New York

  • Primary Location: United States,New York,Long Island City

  • Other Location: United States,Florida,Jacksonville; United States,Florida,Tampa; United States,Texas,Dallas

  • Education: Bachelor's Degree

  • Job Function: Project and Program Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 17071170


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

Position Summary

The ATM Security Program Manager will play an integral role driving execution against critical risk, regulatory and technology commitments. This position will report to the Global ATM Channel Manager and be primarily responsible for Global ATM Security Program Management and ensuring end-to-end program governance. This individual will partner closely with the ATM Controls Manager, the CitiShare Business Planning & Analysis team, internal technology teams, information security teams, legal and compliance to oversee and ensure ATM Security evolution and risk management.

As an ATM Security Program Manager, the incumbent will be responsible for providing leadership and direction to one or more cross-functional teams and will hold end-to-end responsibility for the delivery of ATM Security Enhancement Programs. We are looking for that right combination of entrepreneurial mind-set, risk savviness and strategic thinking to deliver complex innovative risk solutions. We are looking for someone who can roll-up the sleeves to tackle something hands-on and persevere long enough to get things done. An ideal candidate should be able think big, challenge the norms and expand our thinking to deliver a platform that protects the bank and customers and drives business goals.

Key Objectives and Responsibilities:

Global ATM Security Program Management:

  • Play a leadership role in directly managing a specific project / program / work-stream as part of Global ATM Channel, defining and executing against project plans, working with subject matter experts to implement against defined plans and milestones.

  • Drive execution of programs and projects against tight timelines and plans; ensure adherence to committed milestones; lead one or more key projects on Global ATM Security Enhancement and Governance

  • End-to-end program ownership across all markets, stakeholders and functions

  • The single point-of-contact for all program related correspondence, and delivering a unified message to all internal and external stakeholders.

  • Overseeing the day-to-day activities of the regional and functional project managers

Program Oversight, Governance and Documentation:

  • Responsible for all program documentation

  • Defining, documenting, and maintaining an overall program design. The program design would include: List of stakeholders and their respective roles (RACI), Charter (goals, scope, and timeline), End to end view, Approvals, justifications for any delays and changes to scope.

  • Documenting, tracking, and approving all program-related expenses; estimating any cost overruns and escalating as appropriate

  • Responsible for identifying and notifying appropriate Citi personnel of critical risks that endanger the program delivery timeline, and working with stakeholders to determine next steps required to rectify

Stakeholder Management:

  • Managing all vendor related activities and also Compliance / Legal / IBC related activities for ATM Security Enhancement Programs

  • Responsible for driving transparency across program stakeholders, and ensuring no functional silos exist

ATM Security Roadmap

  • Partner closely with the Information Security SME (ATM Security Product Manager) to enhance existing security products and evaluate new products for adoption

Key Attributes

  • Strong program / project management skills, capable of leading complex cross function programs independently

  • Demonstrated leadership qualities who will earn respect for his / her depth of experience and knowledge

  • Team player who will build bridges inter and intra-departmentally

  • Strong communication and negotiation skills and ability to interact at senior levels

  • Strong communication and presentation skills. Ability to prepare reports and presentations for senior managers and executives that will be able to simplify and communicate complex data for senior management review

  • Partnering with stakeholders in various countries and organizations

  • Is skilled in understanding technical issues

  • Strong people and financial management capabilities

  • Experience in leading cross-functional team efforts

  • Experience in creating investment planning for strategic initiatives



  • Strong ATM related experience (5+ years) preferred – leading major cross functional initiatives

  • Excellent communication skills (Oral and Written) – has the ability to present key issues / concepts clearly.

  • Financial Services Background (5+ years)

  • Demonstrated success in identifying, tracking driving business results with a strong sense of urgency in a matrix organization.

  • Excellent relationship management skills with strong communication, negotiation and influencing skills.

  • Ability to create a strong network of relationships among peers, internal partners, external constituencies, decision makers and stakeholders.

  • Highly proficient with excel and MS Office tools

Education Level

Bachelor’s degree in a financial related field required - Masters preferred