Capital One Multi Branch Banker- Eastern NJ- Journal Square in Jersey City, New Jersey

S Hudson-Journal Square Br 900 (10900), United States of America, Jersey City, New Jersey

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Multi Branch Banker- Eastern NJ- Journal Square

At Capital One, we are passionate about providing an exceptional customer experience while helping our personal and small business clients achieve their financial goals. As a Multi Branch Senior Relationship Banker, you will have the opportunity to use your love of working with people, needs-based solutions, and product knowledge to play a vital role in our customer’s banking experience. You will provide your services to an assigned group of branches within a geographic area, partnering with branch associates to provide innovative solutions for our customers.

The Multi Branch Senior Relationship Banker (MBB) is responsible for providing services to an assigned District within a geographic area. The MBB provides exceptional service through demonstrated ability to identify customer needs and consult customers by conducting needs-based assessments and educating customers on our products and services.

In addition to banker duties, the role requires leadership competencies and Branch Designee status to ensure support of the operational integrity of the branches they are assigned to. MBBs must consistently demonstrate Service Excellence behaviors in their interactions with customers and in customer survey feedback. Associates must have appropriate licenses and remain in good standing.

Requires successful registration with, and issuance of a unique identification number from, the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act).

General Responsibilities :

  • Live the company values of Excellence and Do the Right Thing

  • Act as a Customer Advocate

  • Contribute to a customer-centric culture, continuous improvement, innovation and change

  • Own personal development and achievement of required responsibilities and skills-based behaviors

  • Provide “in the moment” service to all branches within District

  • Create customer awareness of alternative banking channel offerings, such as digital capabilities, ATM, online and mobile banking

  • Consistently use needs-based assessment tools to analyze and determine customer needs

  • Leverage tools to recommend appropriate solutions in person, on the telephone or via other channels

  • Maintain a working knowledge of the complete line of products and services offered; take responsibility to keep up to date, and request assistance for further development needs

  • As requested, participate in, lead, and mentor associate training and branch/district meetings

  • Fulfill our customers’ servicing needs by researching customer inquiries with the intent of enhancing customer retention and engagement

  • Ensure all audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations

  • Able to travel between branches in assigned local area

Basic Qualifications:

  • High school diploma, GED or equivalent certification or military experience

  • At least 2 years of Customer Relations experience or at least 2 years of Sales experience

Preferred Qualifications:

  • 1 year of Supervisory experience

  • 1 year of Relationship Banker experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.