NJ Employer Technology Support Analyst in Denville, New Jersey

Job TitleTechnology Support AnalystOffice LocationFull-Time/Part TimeFull-timeJob DescriptionSummaryThe Technology Support Analyst is responsible for Tier I and Tier II end users support within organization to include answering calls and tickets from end users with technical questions, providing expert support and troubleshooting of hardware and software. The Technology Support Analyst is also responsible for finding a resolution for end users in a professional, accurate and timely manner or gathering all the required information to be escalated to the appropriate teams. The Technology Support Analyst will work with the Imaging Specialist and perform physical inventory.Essential FunctionsProvides Tier II support, monitor, test, and troubleshoot hardware and software pertaining to the corporate laptop and desktop computersCreates, tests and develops current Workstation images for both Windows and Apple based productsPerforms physical inventory and prepares equipment for disposalMoves equipment from secure area to shipping locationUses ticketing system to track incidents and service requests and escalate issuesSupports contact management, finance and incident management softwareSets up end user hardware/software and user initializationMaintains data communications and connectivity for local, remotes office and virtual office usersPerforms Active Directory Moves/Adds/ChangesRecommends and schedules workstation repairs and replacementsManages and maintains end user backup applicationManages and maintains end user anti-virus applicationWorks with vendors as necessaryProvides strong customer service for internal IT teams as well as Business PartnersWorks closely with the Server and Networking teamsEnsures successful deployment and upgrades of workstationsPerforms computer management and system administration activitiesParticipates in Continuous Improvement initiatives to ensure process documentation remains relevantPerforms all job functions in a positive, highly professional demeanorInstalls new / rebuilds existing laptops and configures hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirementsPresent a professional image as a representative of the companyWorks closely with the Workstation Imaging Specialist and IT Admin Coordinator to ensure hardware and software or in compliancy per our corporate standards.Continues to perform the daily functions of a service desk employee when applicableRequired QualificationsMust be able to work standing on feet for up to 4 hours per dayMust be able to lift and carry 50 pounds2 years' Service Desk / Help Desk experience working in large corporate environments (minimum of 5,000 user environments)Four years work experience in IT related role supporting in-house and remote usersMinimum of 3 years support / engineering experience with the following products;Windows 7Enterprise Anti-VirusEnterprise Hard Drive EncryptionSCCMMinimum of 4 years' experience with VMwareImage creationPolicy ManagementExcellent customer service and phone etiquetteExcellent PC hardware and software troubleshooting skillsStrong analytical , interpersonal, and relationship building skillsStrong sense of urgency and commitment to get the job doneStrong work ethic and personal drive to excelExceptional organizational skills and attention to detailKnowledge of computer based information systemsAbility to adapt to change quickly and multi-taskDesired/Preferred QualificationsTwo-year degree or certification in IT or related field.Support / engineering experience with the following products;Kaspersky Enterprise Anti-VirusKaspersky Enterprise Hard Drive EncryptionHP Connected Back-upCloud Based Back-upSCCMWorking knowledge of Networking protocols and firewall configurationAbility to communicate (orally and written) clearly and effective