Robert Half Office Team Customer Service Representative in Danbury, Connecticut
NEED for a Customer Service Representative! OfficeTeam has an excellent career opportunity for an articulate, highly-skilled Customer Service Representative! The Customer Representative role is one of the most critical roles in the company, being responsible for the care and resolution of customer issues. The daily responsibilities for this role include but are not limited to fielding all inbound calls from both existing and potential customers; providing stellar customer service by identifying the customers' needs, researching the request, coordinating with other departments to ensure the proper expectations are set before conveying those to the customer; appropriate and timely follow up with customers; live time documentation of each conversation, including as many details as needed; effectively communicating with other departments to ensure that all information is accurate and expectations are clear both internally and with the customer; utilizing the internal tracking system as well as Microsoft Suite for tracking of product and communication; and any other ad hoc projects as needed. The average calls received per day per Customer Service Representative is approximately 50-75 calls.
OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.
Apply for this job now or contact us today at 888.981.6731 for additional information.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2017 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.
Req ID: 00740-9500833122
Functional Role: Customer Service
Postal Code: 06810
Requirements: The ideal candidate for this role will have the following experience and education: - Previous experience working in a call center with a volume comparable to that outlined above - At least 3 years of recent customer service experience in a corporate environment - Proficiency in Microsoft Suite is required, including Word, Excel and Outlook - Prior work experience utilizing an internal database and the ability to learn another quickly - Excellent written and verbal communication skills This posting is an ongoing needs for a full-time temporary – hire opportunity. If you meet the qualifications outlined above, please apply today at firstname.lastname@example.org or call 203-797-9409!